"my Bt Collection" is a guest loyalty program by the BT Hotels Collection group of hotels – International Casino & Tower Suites, Hotel Rila and Grand Hotel Varna Resort. The participants of the program are entitled to special privileges and price discounts on various services. Based on their realized overnight stays in the hotels, the participants earn bonus points which they can subsequently use to pay for additional stays and services, in the same hotel or any other hotel within the group
The program has 3 levels of participation in the following sequence - Preferred, Premium, Elite. These levels guarantee unique guest privileges and preferential treatment, as well as discounts for hotel services. Each newly registered guest starts at the Preferred level. With each new realized booking in one of the group's hotels, the number of awarded points increases and the participant rises to the next level. Here are some of the privileges for "my Bt Collection" members:
Exchange your points for a free stay, room upgrade, relaxing SPA services, food and beverages and much more! The privileges of each level and the respective discounts are detailed on the program website - www.btcollection.com. Bt Collection reserves the right to make amendments to "my Bt Collection" program at any time and without notice. Please check back regularly our website for updates to these terms and conditions.
Any guest who is of legal age and has made a direct reservation (without the assistance of a third-party tour operator, agency or OTA) in any of our hotels, is eligible to become a loyal guest under the loyalty program "my Bt Collection". Such reservations may be made through the hotel's website, by phone, at the official email of the respective hotel or simply at the hotel's reception desk. In the booking process, a guest number will be created and assigned to you. You may also register for the "my Bt Collection" loyalty program online at: my.btcollection.com.
By registering for the loyalty program, you agree to receive news and promotional updates by Bt Collection and our group of hotels and partners. You can cancel the newsletter subscription at any time, by clicking on the "Unsubscribe" button in the newsletter or by sending an email requesting service cancellation to: firstname.lastname@example.org.
* The discount is not applicable to the tourist tax (included in the price and ranging between BGN1.09 - 1.80 per person, per day, depending on the location of the hotel).
** If and when making your booking, you find the same deal for a "my Bt Collection" hotel on another website at a lower price, please contact the respective hotel right away and we shall match that lower price, excluding the loyal guest discount. All you have to do is provide a link to the online offer no more than 24 hours after booking. This link will need to show that the price refers to: same hotel, same period of stay, same type of accommodation, same number of guests, same services included in the price and same identical booking and cancellation conditions, as well as all other details which identify your reservation. Each hotel's price offer indicates (by a heart emoji) if a loyal guest discount is applicable to that respective offer. The discount is not applicable if it is not duly indicated.
By filling out the registration form, you agree to become a "my Bt Collection" loyal guest and you agree to the terms and conditions of the program. If you have realized the minimum requested number of overnight stays, in accordance with the terms stated herein, you will be assigned a unique guest number which confirms your membership with „my Bt Collection".
The loyal guest number together with your email address will guarantee special benefits and privileges with "my BT Collection".
The guest number is assigned only to persons of legal age and it cannot be transferred or reassigned to another person. If you have not realized any overnights at one of our hotels for longer than 2 (two) calendar years, your guest number may be cancelled and you will be notified at the email address you have provided. The awarded and unredeemed bonus points shall also be cancelled without any compensation.
Only one guest number is applicable to each specific reservation. Multiple guest numbers may not be used for the same reservation. The discount is applicable only to the room in which the holder of the guest number is accommodated and is applied only at the moment of booking – the discount may not be applied to reservations, which have already been confirmed.
For more information:
phone: +359 2 805 5593 (Mon – Fri, 9.00 a.m.-6.00 p.m.)